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Customer service

Global Customer Service Operations at eBay Inc. consists of several key teams who work together to ensure that our customers have the best experience possible with our brands and businesses.

As an agent in one of these groups, you represent the first point at which our customers interact with a human representative of our brand. More than anyone else, you have the power to solve a problem, establish trust, and build the relationships with customers that form the foundation of our business. Read more about these groups below.

Customer Solutions

As the primary point of contact for our customers, our Customer Solutions agents compassionately listen to and resolve customer inquiries. With access to the latest modern communication and technology tools, this team is empowered to quickly provide accurate and helpful answers.

Compliance Agent

As a Compliance Agent within Financial Services, your primary responsibilities will be ensuring our customers are in compliance with relevant policies and terms of use. You will review customer accounts and applications related to high-risk products and features and document and report any fraudulent or unfair practices.

Fraud Operations Agent

Help protect the world’s leading ecommerce company. As a Fraud Operations Agent, you’ll detect fraudulent behaviors, conduct investigations, and educate customers on how to maintain the security of their accounts and transactions. Fraud Operations is an essential function of maintaining trust—which is paramount to our ongoing success.

If you thrive on communication and enjoy working in a team environment, search opportunities in Global Customer Service Operations.